Returns
Returns & withdrawal
Last updated: 10 August 2026
Under the French Consumer Code, you have a 14-day right of withdrawal on distance purchases. Here is how it works with us.
1. Right of withdrawal, 14 days
You have 14 calendar days from receiving your order (the last parcel if it arrives in several shipments) to notify us of your decision to withdraw, without giving any reason (Articles L221-18 et seq. of the French Consumer Code). You may also withdraw before shipment: as long as your order has not shipped, including pre-orders, write to us and we will cancel it with a full refund. To notify us, just write via the Contact page or by email (contact@lamaisondutcg.com), in your own words or using the model form reproduced in our Terms of Sale.
2. Condition of items
For a full refund, return the items in their original condition: sealed products unopened, in their original packaging. An unsealed product or damaged packaging does not make you lose your right of withdrawal, but may lead to a deduction matching the depreciation, as allowed by law; since the value of a sealed product lies essentially in its seal, that deduction can be significant.
3. Return procedure
After notifying us of your withdrawal, you have 14 days to send the items back. Returns must ship tracked and insured at the same value as the original shipment, return costs are yours, unless we made an error (wrong item or undisclosed defect).
4. Refund
We refund all sums paid, including initial standard shipping fees, no later than 14 days after recovering the items or receiving proof of return shipment. The refund goes to the payment method used at purchase.
5. Special cases
If you received an item that does not match your order, or with a defect not described in the listing, contact us within 48 hours: we cover return costs and exchange or fully refund, your choice.
6. Consumer mediation
If a dispute cannot be resolved with our customer service, you may have free recourse to a consumer mediator (Articles L611-1 et seq. of the French Consumer Code). After contacting us in writing and failing a satisfactory response, you can refer the matter to: CM2C, 49 rue de Ponthieu, 75008 Paris, France; phone: +33 1 89 47 00 14; email: litiges@cm2c.net. Claims are filed online at https://www.cm2c.net/declarer-un-litige.php, within one year of your written complaint.