Returns
Last updated: 27 July 2026
Under the French Consumer Code, you have a 14-day right of withdrawal on distance purchases. Here is how it works with us.
You have 14 calendar days from receiving your order to notify us of your decision to withdraw, without giving any reason (articles L221-18 et seq. of the French Consumer Code). Just write to us via the Contact page or by email.
Items must be returned in their original condition: sealed products unopened, in their original packaging. An unsealed product or damaged packaging may lead to a deduction matching the depreciation, as allowed by law.
After notifying us of your withdrawal, you have 14 days to send the items back. Returns must ship tracked and insured at the same value as the original shipment, return costs are yours, unless we made an error (wrong item or undisclosed defect).
We refund all sums paid, including initial standard shipping fees, no later than 14 days after recovering the items or receiving proof of return shipment. The refund goes to the payment method used at purchase.
If you received an item that does not match your order, or with a defect not described in the listing, contact us within 48 hours: we cover return costs and exchange or fully refund, your choice.
If a dispute cannot be resolved with our customer service, you may have free recourse to a consumer mediator in accordance with Articles L611-1 et seq. of the French Consumer Code. The contact details of the mediation scheme chosen by La Maison du TCG will be published in our GTS as soon as they are available.
