Shipping
Shipping
Last updated: September 27, 2026
Every order is prepared with the care collectible products deserve. Here is everything you need to know about our shipments.
1. Delivery areas
We ship from France to mainland France, Belgium, Luxembourg and Switzerland. Shipping fees are calculated at checkout based on destination and weight. Switzerland is outside the European Union: customs duties or VAT may be charged on delivery, payable by the recipient.
2. Delivery times
Orders are prepared within 48 working hours. Delivery then takes 2 to 4 working days in mainland France and 3 to 6 working days to Belgium, Luxembourg and Switzerland. You receive an email at every step.
3. Shipping fees
Shipping fees apply to every order, whatever the amount.
Exact fees are calculated at checkout, based on destination and weight, and displayed before you confirm your order. They apply to pickup-point delivery as well as home delivery. All shipments are tracked, with no hidden extra.
Rates by weight bracket
| Weight | Rate |
|---|---|
| France · jusqu'à 500 g | Point relais 4,90 € · Domicile 8,90 € |
| France · 500 g à 2 kg | Point relais 5,90 € · Domicile 12,90 € |
| France · 2 à 5 kg | Point relais 9,90 € · Domicile 15,90 € |
| France · 5 à 10 kg | Point relais 12,90 € · Domicile 20,90 € |
| France · plus de 10 kg | Point relais 20,90 € · Domicile 32,90 € |
| Belgique, Luxembourg · jusqu'à 2 kg | 22,00 € |
| Belgique, Luxembourg · 2 à 5 kg | 30,00 € |
| Belgique, Luxembourg · plus de 5 kg | 35,00 € |
4. Packaging
Sealed products are wrapped in reinforced bubble wrap with rigid cardboard suited to the format. No mention of the contents appears on the parcel, for discretion and security.
5. Tracking
Every shipment generates a tracking number emailed as soon as the carrier takes over. You can follow your parcel in real time until delivery.
6. Damaged or lost parcel
If your parcel arrives damaged, photograph the packaging before opening and let us know quickly, ideally within 48 hours: we open a case with the carrier and find a solution. If the carrier loses the parcel, we resend the item or refund you in full, your choice.